User Manual 9050/9050plus
78413010-003 110
Problem: Forms do not stack correctl
1. The forms do not stack correctly on the table behind
the printer
Solution: Use the recommended table size (see
“Choosing a Suitable Location” on page 5).
Note: Up to 101.6 mm (4 in.) of forms may stack on the table behind the printer without decreasing the ability of
the forms to stack correctly.
2.The forms do not stack correctly in the output rack on
the table.
Solution: Check for obstructions to the forms path
(cables, cords, or other items). If you find an
obstruction, remove or relocate it.
3. The forms do not meet specifications.
Solution: The forms may be outside nominal
specifications. See “Paper Specifications” on page
87.
4. The forms contain excessive moisture.
Solution: Store the forms in a cool, dry place before
usin
them or leave in the printer for 24 hours.
Note: Forms stack best when the forms are 203.2 to 304.8 mm (8 to 12 in.) long. If the forms length is outside
this range, operator assistance may be needed
5. Forms are too dry.
Solution: Condition the forms for 24 hours or more at
the manufacturer recommended temperature and
humidity settings.
Problem: Characters are off re
istration
1. The first print position is adjusted incorrectly.
Solution: Check your settings for the “Left Margin” on
page 70, “Horizontal Character Tuning” on page 76,
and “Vertical Character Tunin
e 76.
Print quality and ribbon problems
Problem: Unreadable characters
1. The ribbon is dry or worn.
Solution: Check the ribbon and replace it if it is dry or
worn.
2. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be decreased.
Paper must be loaded for this adjustment to be
effective.
Solution: See “Adjusting the Distance of the Print
Head” on page 74.
3. Poor-quality multiple-part forms.
Solution: Try new forms or select another print
quality. See “Quality Print Mode Selection” on page
68.
4. Forms thickness exceeds forms specifications.
Solution: See “Paper Specifications” on page 87.
Problem: Missing dots or irregular characters
1. The ribbon is worn.
Solution: Check the ribbon for wear; replace it if
necessar
.
2. The ribbon is twisted or folded.
Solution: Straighten the ribbon.
3. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be changed.
Paper must be loaded for this adjustment to be
effective.
Solution: See “Adjusting the Distance of the Print
Head” on page 74.
Problem: Ribbon smud
forms
CAUTION:
<2-25> High temperature; switch off the printer and allow at least 20 minutes for
parts in this area to cool before handling.
1. The ribbon is twisted or folded.
Solution: Try moving the printhead back and forth
while turning the ribbon advance knob. If the ribbon
advance knob does not turn, replace the ribbon.
2. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be increased.
Paper must be loaded for this adjustment to be
effective.
Solution: See “Adjusting the Distance of the Print
Head” on page 74.