Docomo Ascend HW-03E Instruction Manual
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Appendix/Index
Take the terminal to DOCOMO-specified repair office. Be sure to check the
opening hours of the office before you go. The warranty must be presented
to receive warranty service. Note that, repair may take longer time
depending on the state of damage.
■ In the warranty period
･ The terminal is repaired at no charge subject to the conditions of the
warranty.
･ The warranty must be presented to receive warranty service. The subscriber
is charged for the repair of items not covered in the warranty or repairs of
defects resulting from misuse (damage of the liquid crystal/connector, etc.),
even during the warranty period.
･ The subscriber is charged even during the warranty period for the repair of
failures caused by the use of devices or consumable items that are not
DOCOMO-specified.
■ Repairs may not be possible in the following cases.
･ When corrosion due to moisture, condensation, perspiration, etc. is detected,
or if any of the internal boards are damaged or deformed (repairs may not be
possible if external connection jack or liquid crystal is damaged, or the
terminal outer case is lifted)
* Even in case that a repair is possible, since those conditions are outside
the range of the warranty, a repair is charged.
■ After expiration of the warranty
All repairs that are requested are charged.
■ Replacement parts
Replacement parts (parts required to maintain the product functions) are
basically kept in stock for at least 6 years after termination of production.
However, repair may not be possible due to lack of repair parts, etc. Note that
repair may still be possible depending on the defective portion even if the stock
period has expired. Contact "Repairs" on the last page of this manual. (In
Japanese only)
● Do not modify the terminal or its accessories.
･ May cause fire, injuries or malfunction.
･The modified terminal may be repaired only if the owner agrees on that all
the modified parts are restored to the original conditions. However,
repairs may be refused depending on the modifications. The following
cases may be regarded as modifications.
− A sticker etc. is put on the Liquid crystal or button part
− The terminal is embellished with adhesive material etc.
− Exteriors are replaced with other than DOCOMO's genuine parts
･ Repair of failures and damage caused by modification are charged even
during the warranty period.
● Do not remove an inscription sticker attached to the terminal.
● The inscription sticker certifies that the terminal satisfies technical standards.
It should be noted that if the sticker is removed or is replaced with a different
sticker, and the original inscription sticker cannot be verified, it may disqualify
the unit from repairs due to not being able to determine the technical
standards of that particular phone.
● Function settings and information may be cleared (reset) by malfunctions,
repair or other handling of the terminal. Should that happen, set up the
functions again.
● If repair is executed, MAC address for Wi-Fi and Bluetooth address may be
changed regardless of malfunction part.
● Magnetic components are used in the following parts of the terminal. Do not
allow cash cards or other devices that are vulnerable to magnetism to come
into contact with the phone.
Part: speaker, microphone
● If inside of the terminal gets wet or moist, turn the power OFF, remove the
battery pack immediately, and bring the terminal to a repair office as soon as
possible. However, repair may not be possible depending on the condition of
the terminal.
If the result of inquiries indicates that a repair is
required
Notes