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Motorola AT&T NVG589 Self-installation Manual

Download Self-installation manual of Motorola AT&T NVG589 Gateway, Network Router for Free or View it Online on All-Guides.com.

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AT&T U-verse

®

Wi-Fi

Gateway Replacement

For use with

High Speed

Internet and TV

Begin anytime! You don’t need to wait until the

Service Activation Date listed on your packing slip.

UVE601_NVG589_without_VoiceBC_RELEASE UVE601_NVG589_without_VoiceFC_RELEASE

ATT130950864-3

(UV NVG 589 to NVG589 (l ike for li ke)

without Voice swap guide)

11/14

Get started Total approximate installation time: 35 minutes

These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.

In the box:

ATT100070695

FPO

self-

installation

guide

Power Cord

Wi-Fi Gateway

Power

Ethernet

Battery

Wireless

HomePNA

Phone 1

Phone 2

USB

Broadband 1

Broadband 2

Service

4

©2014 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all

other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.

If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.

Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence.

No dial tone: Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on

the Wi-Fi Gateway.

Additional assistance: call 800.288.2020 and ask for “U-verse technical support”

No TV or Internet service:

Need more help?

Check your connections: Cables usually make an audible click when secure.

Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should

be green; if not, try another electrical outlet

Green

Light

_ _ _ _ _ _

Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or

off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.

Computer or TV

To cable jack

Reset

button

Power

button

Manage your account:

Available 24/7, download the myAT&T app at

att.com/myattapp from your mobile device.

Support:

• For U-verse support, including live chat,

go to att.com/uversesupport

• Visit att.com/userguides to find this guide

NVG589 to NVG589 without Voice.

Accessibility Support:

•AlternateformatsnowavailableinLargePrintorBraille.

Call 800.288.2020 and request your guide number

(

ATT130950864-3

)

•Equipment:

- Voice Calls: 877.902.6350

- TTY Calls: 800.772.2889

•RepairCenter:

- Voice Calls: 800.246.8464

- TTY Calls: 800.397.3172

•AccessibleTaggedPDF:Visitatt.com/userguides

•DeviceCompatibilityFeature:CompatiblewithanyTTY/TDD

devices with standard phone line

¿Habla español?

Por favor visite att.com/uverseguias para ver la informacion en español. También pueden

ver la siguiente guía:

ATT130950864-3 (NVG589 to NVG589 without Voice)

para más detalles.

Additional U-verse information

NOTE: Do not return the Wireless Access Point if you are retaining one or more wireless TV receivers.

Take original gateway and power cord to

nearestTheUPSStore(BringyourAT&T

Account number located on your packing slip).

A.

UPS will scan your equipment,

provide a receipt, pack, and ship

equipment to AT&T at no cost to you.

B.

Please do not return other devices (e.g. backup battery, etc.)

Easy Return

(Refer to return instructions in your kit)