Esse GN Operating Instructions Manual
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THIS APPLIANCE MUST BE COMMISSIONED BY A GAS SAFE REGISTERED ENGINEER
THE WARRANTY CARD MUST BE RETURNED TO ENSURE GUARANTEE VALIDITY
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OPERATING INSTRUCTIONS
OPERATING INSTRUCTIONSOPERATING INSTRUCTIONS
OPERATING INSTRUCTIONS
MODEL: GN & GD
Esse Engineering Limited, Long Ing, Barnoldswick, Lancashire BB18 6BN
Website: http://www.esse.com On-line Store: http://www.esseparts.com
02/10 (PP)
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INFORMATION FOR USE WHEN ORDERING SPARES:
Model:__________________________________
Serial Number: ___________________________
Colour: _________________________________
Conditions of Guarantee
Your ESSE cooker is guaranteed against defects arising from faulty manufacture for three years, subject to the following express conditions:
• This cooker must be commissioned by your ESSE Dealer (or an authorised GAS SAFE engineer) upon installation. The details must
be recorded on the Commissioning Card and registered with ESSE by returning the completed card. The guarantee period com-
mences upon delivery of the cooker (subject to receipt of the correctly completed card).
• The cooker has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
• The cooker is serviced annually by the ESSE Dealer or authorised GAS SAFE engineer, and the Service Record completed.
• The cooker must not be serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
• Any cooker or defective part replaced shall become the Company’s property.
Exclusions
This guarantee does not cover:
• Damage OR calls resulting from transportation, improper use or neglect.
• Parts deemed to be replaceable in the normal usage of the cooker. These parts are listed herewith: oven thermostat, gas
valve, piezo ignition lead, pilot assembly, timer/programmer and catalyser assembly.
• Enamel damage; the vitreous coating on your cooker is in effect an extremely thin layer of glass and as such displays all the characteristics
of glass. It can easily be damaged by impact, or by spillage of cold liquids onto a hot surface. Such damage cannot be covered under
this guarantee. (See also intermittent use of your cooker, below).
This guarantee is personal to the original purchaser and is non-transferable.
Intermittent Use of Your Cooker
In the event of intermittent use and prolonged shutdown, it should be noted that in some circumstances enamel may be displaced due to
ingress of damp. Whilst this is rare, it is most likely to occur in situations where the unused cooker remains in a unheated property. There is a
layer (known as the groundcoat) between the vitreous enamel surface and the cast iron. Groundcoat is porous and if exposed (e.g. after a
chip in the vitreous enamel coat), may allow damp to penetrate behind the vitreous enamel and spread through the groundcoat. Surface
oxidisation of the cast iron may thereafter occur, causing the vitreous enamel to fall off. Such damage will not be covered by your warranty.
We recommend that a light coating of petroleum jelly be applied to any damaged areas when the cooker is not in use to help keep out the
damp, in addition to following instructions in your Operating Manual.
Customer Care
In the event you should require spare parts, please order through your ESSE dealer.
Should you have cause for dissatisfaction with your cooker, you should contact your ESSE dealer, who will, in most instances, be able to
offer you immediate assistance. You will be required to give the following details.
• Your name, address and postcode.
• Your telephone/contact details.
• Clear and concise details of the fault.
• Model and serial number of the cooker (found on the inside panel of the firebox/control door).
• Purchase date (please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls).
We will then check that we have an accurately completed warranty card, if not then any work carried out will be charged.
We will access the nature of the complaint and either send replacement parts for your dealer to fit, send an engineer to inspect & report, or
send an engineer to remedy. If the fault is not actually due to faulty workmanship but some other cause such as misuse or failure to install
correctly, a charge will be made to cover the cost of the visit and any new parts required, even during the warranty period. Home visits are
made between 08 30 - 17 00 hrs. Monday to Friday, and are arranged for either a morning or afternoon appointment.
GUARANTEE