Chapter 9. Getting information, help, and service
This chapter contains information about help, service, and technical assistance for
products manufactured by Lenovo.
This section describes how to access useful resources relating to your computing
Online Books folder
The Online Books folder provides publications to help you set up and use your
computer. The Online Books folder is preinstalled on your computer and requires
no Internet access to view the publications. In addition to this User Guide, the
Hardware Installation and Replacement Guide is also available in the Online Books
The Hardware Installation and Replacement Guide provides step-by-step instructions
for replacing Customer Replacement Units (CRUs) in your computer. CRUs are
computer parts that can be upgraded or replaced by the customer.
To view a publication, open the Start menu from the Windows desktop, select All
Programs, select Online Books, and click Online Books. Double-click on the
appropriate publication for your computer. The publications also are available on
the Lenovo Web site at http://www.lenovo.com.
1. These publications are in Portable Document Format (PDF) format, which
requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has
not yet been installed on your computer, a message will appear when you
attempt to view the PDF file and you will be guided through the Adobe
Acrobat Reader installation.
2. The publications that are preinstalled on your computer are available in other
languages on the Lenovo Support Web site at
3. If you want to install a different language version of Adobe Acrobat Reader
than the version provided on your computer, go to the Adobe Web site at
http://www.adobe.com and download the version you want to use.
Lenovo Care contains information sources and tools designed to make computing
easier and secure.
Lenovo Care provides information about your computer and easy access to various
technologies, such as:
v The Rescue and Recovery program
v Factory Recovery
v System Update
Lenovo Care technologies are only available on select Lenovo computers.
© Lenovo 2005, 2007. Portions © IBM Corp. 2005. 41