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• Juniper STRM 2008.2 - UPGRADING TO STRM 2008.2 6-2008 Troubleshooting

Juniper STRM 2008.2 - UPGRADING TO STRM 2008.2 6-2008 Troubleshooting

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Troubleshooting Your Upgrade 3

About to upgrade your STRM from 2008.1 to 2008.2. Continue

(Y/[N])?

Step 9 To continue, enter Y.

If STRM was previously upgraded, a prompt appears informing you that a previous

backup was found.

Step 10 Enter y to proceed with the upgrade.

If the current operating system kernel is older than the version in the upgrade, a

prompt appears informing you this kernel will be replaced.

Step 11 Enter y to proceed with the upgrade.

Wait for upgrade process to complete. This process may require up to several

minutes, depending on your system. When the process is complete, a message

appears:

Upgraded Security Threat Response Manager from version

2008.2.0.41 to version 2008.2.r2.45.

Troubleshooting

Your Upgrade

If there are problems with the upgrade, you may encounter one of the folowing

error messages. If you do, follow the solution provided:

• ERROR: Failed to run ‘licenseconverterrunner.sh’ script !

Please contact customer support for assistance with this

error.

Solution: Contact customer support for assistance with this error.

• ERROR: Failed to run upgrade process!

Solution: Go to Step 7 and restart the upgrade process. However, if after you

run the

./setup command, the following error appears:

• Kernel mismatch, running is 2.6.9-55.0.6.ELsmp and installed

is 2.6.9-67.ELsmp. Please reboot and try again.

Solution: Enter the reboot command to reboot your system. Once the system

has rebooted, go to Step 3 and restart the upgrade process.

For additional assistance, contact Juniper Networks Customer Support.

Installing Japanese

Support

You can install a separate plug-in to provide Japanese character support in the

STRM Reports interface. Once you install the plug-in located on the Qmmunity

web site, your Report templates will be replaced to ensure the appropriate font and

characters appear in the Reports interface.

Note: To display reports in PDF format, Adobe Acrobat may require the installation

of a Japanese plug-in to view your reports. For more information, see your Adobe

documentation.