HP Pavilion
home PC
Information
Important
Web
Updates
Preventing a Windows XP Critical Error
If you purchased your HP Pavilion home PC between September 2001
and February 2002, your PC may experience a Microsoft
®
Windows
®
XP
critical error. To prevent an error that may cause your computer to be
unusable, HP strongly recommends that you go to the Microsoft
Windows Updates Web site to download all critical updates. Without
these updates, an Unmountable Boot Volume errormayoccurrandomly,
and if it does, the error creates a blue screen with the message:
A problem has been detected and windows has been shut down to
prevent damage to your computer.
UNMOUNTABLE_BOOT_VOLUME…Technical Information:
*** STOP: 0x000000ED
If this error occurs, you will be unable to fix the problem without a
diskette that you can order from HP Technical Support. Even after using
the diskette to restore your computer, this error may continue to occur
unless this update is loaded onto your HP Pavilion.
To avoid this inconvenience and to prevent this critical error, please
follow these instructions:
1 Connect to the Internet.
2 Click Start,chooseAll Programs,andthenclickWindows
Update.
3 A Windows Update Web page appears. If a window pops up and
asks if you want to install a Windows Update tool, click Yes.
4 Click Pick Updates to install, Critical Updates,andthenclick
Review and install updates. All critical updates are
automatically selected.
Note: You can also choose to install noncritical Windows XP or driver updates in
this window.
5 Click the Install Now button in the Total Selected Updates area.
6 Click Accept to accept the license agreement. Follow onscreen
instructions. This download may take several minutes.
7 When the installation has finished, close all windows and restart the
computer.
Important:
HP recommends that you use the Windows Update feature to
periodically check for and download fixes for issues involving Microsoft’s products. Some
of these issues can include device compatibility, security, and system stability. You can
also access Windows Updates from Help and Support.
If you ever perform a system recovery, you need to reinstall these critical
updates.
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