Chapter 7 Service and Support
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HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you
late-breaking product and support information on HP NetServer products.
This newsletter is published once a month and it contains the latest news since
the last edition of the HP Support Assistant CD-ROM (described earlier in this
chapter). The information in the newsletters is added to the next edition of the
HP Support Assistant CD-ROM.
HP NetServer Support News can be obtained in several ways:
• From the library of the HPPC forum on CompuServe
• Via HP’s World Wide Web home pages
• Via Internet FTP
• From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.
Telephone Support
The HP-supplied hardware and software in HP servers are covered by no-charge
telephone assistance during the warranty period. In some geographic areas this
telephone support is provided by Hewlett-Packard; in other areas, telephone
support is provided by your reseller.
Telephone support is generally available from the manufacturers and resellers of
the various non-HP hardware and software components.
Hewlett-Packard provides telephone assistance in installing, configuring, and
diagnosing the server such that one local client PC is able to log into an HP-
supported network operating system.
Assistance with additional functions, such as system design, operating system
upgrades, or performance optimization—and assistance with other technical areas,
such as cabling, non-HP hardware, or multiple operating system environments—is
available from Hewlett-Packard, resellers, or consultants at additional charge. For
example, HP offers Network Phone-In Support Service with a 7-day, 24-hour
option for network operating systems and multi-vendor hardware. Contact your
local HP office for details.
