Contents
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Reserving Resources for ISA Non-Plug-and-Play Boards........................76
Configuring an ISA Non-Plug-and-Play Board.........................................77
11 HP Information Assistant.........................................................................81
Overview ...................................................................................................81
Using Information Assistant........................................................................81
Getting Help............................................................................................81
Finding Information.................................................................................81
Copying and Printing Information............................................................82
Installing HP Information Assistant Software..............................................83
Installing from the CD-ROM....................................................................83
12 Troubleshooting.......................................................................................85
Troubleshooting Tools................................................................................85
Common Installation Problems ..................................................................86
Troubleshooting Sequence......................................................................86
If the System Does Not Power On...........................................................88
If the System Powers On, but Fails POST (Power-On Self Test).............88
If the System Passes POST (Power-On Self Test) but Does
Not Function ...........................................................................................88
Error Messages..........................................................................................89
POST Error Codes..................................................................................90
13 Service and Support ................................................................................93
System Design, Integration, and Support ...................................................93
Information and Support When You Need It...............................................93
HP Navigator Release History and Status Report.......................................94
HP Navigator CD-ROM Subscription Service.............................................95
HP Navigator CD-ROM..............................................................................96
HP Information Assistant............................................................................96
HP TopTools..............................................................................................96
CompuServe Discussion Forum and Library ..............................................97
World Wide Web and Internet FTP............................................................97
Automated Fax ..........................................................................................98
Proactive Notification for HP NetServer Products ......................................98
Telephone Support.....................................................................................99
Before Telephoning for Technical Support ..............................................99
Obtaining HP Repair and Telephone Support........................................ 100
Ordering HP Cables, Drive Trays, and Technical Publications .................102