Aastra OFFICE 25 How To Use
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Aastra Office 25 Quick user guide (for Ascotel version i.6 only)
Description of keys
Fox Key Multifunction “Smart” key. Use for transferring calls
and press under the word you want for extra features
Alpha-search key Changes number pad from Numeric to Alpha mode. This
is used for the powerful Alpha- search feature described later
End /break key / Backspace Clears the display, cancels your last action, takes you back
to your caller after an inquiry call, disconnects call. Deletes the last
digit or character entered (for correction)
Speaker / Volume control Go off hook, activate speaker while on a call. Lowers / Raises
volume of the speaker and/or ear-piece (RAPID double click for Low
or High).
Last Number Redial Redials the last 4 dialled numbers (keep pressing to scroll through
numbers) – Press left side of Fox key or lift handset when desired
one is on the display.
How to use your phone
To Answer a call Pick up the handset.
To Dial Internally Dial the extension number, then lift the handset or press the speaker key. NB Pick up
the handset when the other party answers – there is no microphone!
To Dial Externally Dial the required number (prefixed by 9 for an outside line), then lift the handset or press
the speaker key.(NB Some companies use another digit instead of 9 )
To Transfer a call Press the left hand side of Fox key, then Dial the extension number, announce the call,
if accepted then replace the handset. (You can use “ Alpha-search to find and dial the
extension – see later)
Return to caller If the enquiry call is refused, return to the caller by pressing the end key NB once only
Shuttle / toggle Pressing the left hand side of the Fox key alternates between internal and external
party. ( or press Menu – then “Broker”)
Conference Answer or make an external or internal call, inform the 1st party that you will be setting
up a conference, press the left hand side of the Fox key, dial the 2nd party (internal or
external), inform 2nd party that you are setting up a conference, then press right hand
side of the Fox key (alternatively you can press the Menu key and then the Fox key
under the “Conf “ prompt ) --then all parties are conferenced. Up to five* parties and
yourself can be added by repeating the above. “Conference” will show on the
display to confirm. *(2 other parties with Ascotel 2025/2045 systems)
Callback on Busy When a busy extension is encountered, you will hear the busy tone. To set a “Call
Back” – press the left Fox key (or press Menu and “C_Back” ) - the system
acknowledgement tones will be heard. Replace the handset. Your display will show
“CALL expected”. When the busy party becomes free, your phone will ring,. When
you answer it your requested callback call will be placed to the other party. If you wish to
cancel the Call Back before it matures – press the Menu key, and “reSeT”. NB this
only works on internal calls & if they are not diverting to Voicemail.
TIP you can also do this when you have an external call on the line, when your
inquiry call gets a busy tone, press the left Fox key, replace the handset, then
the external call will be waiting against the busy extension. When that
extension becomes free the external call will be presented to them. If the
extension remains busy, after the pre-set system time-out, the external call will
be returned to you. NB callbacks will not be available if extension is diverted to
Voicemail.
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