ALCATEL OT-S319A User Manual
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Brand: Alcatel
Category: Cell Phone
Type: Operation & user’s manual
Model: Alcatel OT-S319A , Alcatel OT-S320A , Alcatel OT-S321A
Pages: 36 (3.09 Mb)
Unable to receive incoming calls
• Make sure your cellphone is switched on and connected to a network
(check for busy or unavailable networks)
• Check your subscription status with your operator (credit, account
status etc.)
• Make sure you have not forwarded incoming calls (see page 29)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the network signal strength indicator
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialed
• Make sure that you have correctly recorded the number
• Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or
save the files in the telephone's directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
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My cellphone will not charge properly
• Make sure that your battery is not completely discharged; the battery
charge indicator can take several minutes and may be accompanied by a
quiet whistling sound
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted before plugging
in the charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 45)
• Try connecting at a later time if the network is busy or unavailable.
SIM card error
• Make sure the SIM card has been correctly inserted (see page 17)
• Verify with your operator that your SIM card is 3V compatible; ; old 5V
SIM cards are not compatible.
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the key
• For international calls, check the country and area codes
• Make sure your cellphone is connected to a network, and that the
network is not busy or unavailable.
• Check your subscription status with your operator (credit, account
status etc.)
• Make sure you have not barred outgoing calls (see page 29)
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